Hours of operation:

Orders are processed from Monday to Friday from 10:00am to 4:00pm (EST ) Excluding public holidays.

How long will my product take to be delivered?

Deliveries will take approx 4-6 working days depending on where you are in Australia.

What size bed should I buy for my dog?

I recommend that you measure your dog when it is in the lying down position to make sure that your dog will have enough room to be comfortable.

What payment methods do you accept?  

Paypal, Visa and Mastercard.

How much will I pay in Freight?

As your beds are sent by either courier or Australia post the cost of freight will vary depending on the weight of your purchase, and your postcode. I have found that this is the most cost effective, quickest and safest way for you to receive your products.  If you would like an estimate please contact me and I can work it out for you.

How do I care for the dogs bed once I have purchased it?

Most of our beds come with removable covers and inners that are either machine washable, or can be hand washed.   For the Raised and Outdoor dog beds a quick squirt with the hose will work wonders! All washing instructions will be on the label on your dog bed.

If there is a problem with the product how do I contact you?

If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week dogstobed@aanet.com.au Or contact me on 0409597706 during office hours.

 Returns and Refunds for wrong items:

Please notify me within 7 days of receipt for a full refund (product only) if there is a problem. Wrongly shipped items MUST be returned in their original product package with all documentation in order for proper credit.

If you need to return something, please send an email to  dogstobed@aanet.com.au within 3 days of receiving your order for authorization on a return.

Defective Items: Please notify me within 7 days and return it to us along with the original product packaging and documentation for full credit, including return shipping.

Damaged Items: Please notify me within 7 days of receipt of order, so I can begin the claims process. Keep all packaging and paperwork for processing  

 

FREE REPAIR SERVICE - click to see information

 

If your question is not answered in these places, please CONTACT US directly and I will be happy to assist you.

 

Thankyou for visiting Dogs to bed.